The single most important thing I want to achieve during my time as CEO is to reconnect our staff with what motivated all of us to join healthcare in the first place – to care for patients with compassion. Over the last 20 or 30 years, I’ve seen healthcare get so complicated and pressured, and I worry that the system simply squeezes the motivation out of us all. As part of rekindling that, we hosted a wonderful line up of speakers and workshops for the Patient and Whaanau Centred Care Programme last week. I’m joined by Dr Robin Youngson, the founder of Hearts in Healthcare, to talk about compassion in care and why it’s so incredibly important in healthcare delivery.
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